Return and Refund Policy

Thank you for choosing BIO Vital Protect for your supplement needs. We are committed to ensuring your satisfaction with our products. Please review our return and refund policy below:

Eligibility for Returns

1. Products can only be returned if they remain unopened, sealed, and in their original condition.
2. Returns must be initiated within 15 days from the date of purchase.
3. Items that are opened, damaged, or not in their original condition are not eligible for return.

Return Process

1. To initiate a return, please contact our customer support team at contact@biovitalprotect.ro with your order number and proof of purchase.
2. Once approved, we will provide you with the return address and further instructions.

Shipping Costs

• Customers are responsible for covering the shipping costs associated with the return.
• We recommend using a trackable shipping service to ensure the safe return of the product.

Refund Policy

1. Once we receive and inspect the returned product, we will notify you of the status of your refund.
2. If approved, a refund will be processed to your original method of payment within 20 days.
3. Shipping fees, both for the original purchase and the return, are non-refundable.

Exclusions

• Products purchased on sale or as part of special promotions are not eligible for return or refund, unless damaged during transit.
• Customized or special-order products cannot be returned.

Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team within 7 days of delivery. Provide detailed photos and a description of the issue for prompt assistance.

We appreciate your understanding and cooperation. If you have any questions or concerns regarding our policy, please do not hesitate to reach out to us.

Thank you for choosing our services..